Privacy Policy

Last updated: 11 January 2026

This Privacy Policy explains how PSS-PLANNERS (“we”, “us”, or “our”) collects, uses, stores, and protects personal information when you visit or interact with our website www.pssplanners.co.za or engage with our services.

This policy has been prepared in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa and replaces all previous versions of our privacy policy.

1. Who We Are

Registered business name: PSS-PLANNERS
Country of operation: South Africa
Website: www.pssplanners.co.za
Email: info@pssplanners.co.za

2. Scope of This Policy

This Privacy Policy applies to:

• Visitors to our website

• Prospective and existing clients

• Business contacts who submit enquiries or requests for proposals

Our services are provided on a business-to-business (B2B) basis. We do not knowingly target or collect personal information from children.

3. Personal Information We Collect

We collect only the personal information necessary to operate our business effectively.

3.1 Information You Provide Voluntarily

This may include:

• Full name

• Email address

• Phone number

• Company name

This information is collected when you:

• Complete a contact form

• Request a quote or proposal

• Subscribe to updates or communications

• Communicate with us directly via email or the website

We do not require account registration and do not collect:

• Banking or payment card details via the website

• Identity numbers

• Sensitive personal information

4. Automatically Collected Information

When you visit our website, certain information is collected automatically, including:

• IP address

• Browser type and version

• Pages visited and time spent on the site

• Device and operating system information

This data is used in an aggregated and anonymised manner for analytics and website performance monitoring.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to ensure website functionality and analyse website traffic.

Types of Cookies Used

• Essential cookies – required for basic website functionality

• Analytics cookies – used to understand how visitors interact with our website

We also use third-party tracking tools, including:

• Google Analytics

• Google Ads

• Facebook Pixel

• LinkedIn Insight Tag

These tools collect statistical and behavioural data and do not directly identify individual users.

By using our website, you consent to the use of cookies as described in this policy. You may disable cookies via your browser settings, although this may affect website functionality.

6. How We Use Personal Information

We process personal information for legitimate business purposes only, including:

• Responding to enquiries and requests

• Preparing quotations and proposals

• Conducting follow-up sales communications

• Providing and improving our services

• Website analytics and performance monitoring

• Internal administration and record-keeping

We do not send unsolicited marketing or promotional emails.

7. Legal Basis for Processing (POPIA)

We process personal information in accordance with POPIA on the following lawful bases:

• Your consent, where applicable

• To perform or enter into a contract

• Our legitimate business interests, provided your rights are not overridden

• Compliance with legal obligations

8. Sharing of Personal Information

We do not sell, rent, or trade personal information.

Personal information may be shared only with trusted third parties where necessary, such as:

• Website hosting providers

• Analytics and advertising platforms

All third parties are required to implement appropriate security measures and process information lawfully.

9. Data Storage, Retention, and Security

We implement reasonable technical and organisational safeguards to protect personal information against:

• Loss

• Unauthorised access

• Misuse

• Alteration or disclosure

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

10. Your Rights Under POPIA

You have the right to:

• Request access to your personal information

• Request correction or deletion of your information

• Object to the processing of your personal information

• Withdraw consent, where consent was given

• Lodge a complaint with the Information Regulator of South Africa

Requests can be submitted using the contact details below.

11. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or business practices. Updates will be published on this page with a revised effective date.

13. Contact Information

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Email: info@pssplanners.co.za

By using this website, you acknowledge that you have read and understood this Privacy Policy.